470 WEST 165 ST, APT. 2
NYC, NY 10032-8119
Sales and territory management skills are used to increase new and existing customer sales in the Revenue Cycle arena. Markets include hospital and physician groups, clinics, laboratories, ambulance companies, DME providers and billing agents.
Additional experience includes office management, calendar management, meeting scheduling and coordination, call screening, responding to routine and non-routine calls, making referrals or handling calls directly when appropriate. Other experience includes A/R collections and follow-up resulting in the collection of over $400,000 in monthly revenue, as well as, the composition and editing of routine to complex correspondence, memos, reports, proposals and presentations. Managed temps as needed ensuring that daily assignments were effectively executed.
01/10-05/12 PHILOSOPHY DEPARTMENT - CITY COLLEGE OF NEW YORK
While completing a second Bachelor’s Degree at The City College of New York, I participated in the University’s Federal Work Study Program as a part-time Administrative Office Assistant.
I facilitated customer satisfaction answering telephones and assisting students with general questions and referring students, as required, to an appropriate point-of-contact for additional information and assistance. Additional duties included making copies and delivering and processing mail.
12/07-01/10 I was included in a corporate downsizing/reorganization at Emdeon Business Services, LLC.
11/04-12/07 EMDEON BUSINESS SERVICES, LLC: Account Executive IV/ Revenue Cycle Adviser
I increased existing customer revenue, for Emdeon, by selling new products and upgrades in the revenue cycle arena. I ensured customer satisfaction by acting as a liaison with the customer throughout the installation cycle accommodating their information system requirements. Additional responsibilities included direct contract negotiation and account management.
I worked directly with a USVI health care facility's Business Office, in a competitive bid environment, to sell and manage the implementation of, and training on, a revenue cycle product suite which included address and insurance eligibility verification software, claims management software, ERA management software and denials management software.
05/03-11/04 I was included in a corporate downsizing/reorganization at Siemens Medical Solutions USA, Inc.
After the corporate downsizing/reorganization at Siemens Medical Solutions USA, Inc. (formerly Shared Medical System Corporation), I finished my Bachelors in Business Administration at the University of Puerto Rico.
01/98-04/03 SHARED MEDICAL SYSTEMS CORPORATION (now d/b/a Siemens Medical Solutions USA, Inc.):
Health Care Information Systems Consultant
I provided consulting and implementation services to support patient access HIS systems in Puerto Rico's unique health care environment. I ensured customer satisfaction by acting as a liaison with the customer throughout the installation cycle accommodating their information system requirements. I ensured a successful product GO-LIVE by training end users and management on the new system and on how to manage their information processing requirements more efficiently, saving time and money, while improving patient care.
Implemented patient access computerization projects at several Puerto Rico health care facilities and health systems. Activities included gathering, evaluating and analyzing patient demographic and insurance and billing information with a focus on managing and resolving software implementation issues for the customer.
Developed and delivered training on basic PC skills and patient access applications to a multi-function PC user base utilizing internal and external resources requiring the preparation of customized training material, hands-on exercises, and system pathway documentation.
Acted as a liaison and translator with the customer, at all levels of the organization, during the installation and post-installation cycle, coordinating and accommodating the customer’s additional system requirements as needed. Placed and followed-up on service calls for a variety of issues; acted as a direct contact between corporate and customer, receiving and sharing information accordingly.
08/94-12/97 SHARED MEDICAL SYSTEMS CORPORATION (now d/b/a Siemens Medical Solutions USA, Inc.):
Administrative Specialist - Level III / Office Manager
I managed the Puerto Rico office for Shared Medical Systems Corporation. Duties included screening calls and responding to routine and non-routine calls making referrals or handling calls directly when appropriate. I typed, edited, and composed routine to complex letters, memos, reports, proposals and contracts using various software packages and electronic mail. Ensured the timely processing of vendor invoices and maintained local vendor files and office filing system. Ensured customer satisfaction by acting as a direct contact with vendors and customers to share and receive information regarding a variety of issues.
I resolved issues with office equipment in a timely and efficient manner by placing and following-up on all service calls and interactions. I performed numerous specialized projects and assignments as delegated by the Account Executive and the Gulf Region management team with assignments including, but not limited to, the investigation and resolution of moderately complex tax and regulatory issues working with local government agencies and corporate management to ensure compliance with the requirements of the government of the Commonwealth of Puerto Rico. I monitored and reconciled Puerto Rico customer A/R collections and dispute resolution resulting in the collection of over $400,000 in monthly revenue for the Gulf Region.
09/89-07/94 SHARED MEDICAL SYSTEMS CORPORATION (now d/b/a Siemens Medical Solutions USA, Inc.):
Administrative Specialist III
I provided timely and effective administrative and secretarial support, calendar management, meeting scheduling and coordination of arrangements and presentations in the New York office of Shared Medical Systems Corporation.
The City College of New York
2nd Degree in Progress - Bachelors of Arts - Expected Graduation Date - December 2012
University of Puerto Rico Río Piedras Campus
Bachelor in Business Administration – December 2003; Major: Accounting – 3.2 GPA
SIEBEL Customer Management Software, Emdeon (front and backend) Revenue Cycle Management Software
60+ WPM, Fully Bilingual (English/Spanish), Translation Capabilities Quick Learner, Project & Detail Oriented, Conscientious, Thorough, Accurate
Listening: The Key to Teamwork - March 1994; Basic OAS Programming - 1998; Consulting Skills Overview – 1999; Integrity Selling® for the 21st Century - 2005; Telemasters, Inc. Skill-Builder Workshop™ - 2006; Revenue Cycle Discovery Tools - 2006; Strategic Selling - 2007
AWARDS & RECOGNITION & ASSOCIATIONS
Pride-in-Performance - August 1990; MVP - 1990; Merit Award - December 1992; Healthcare Financial Management Association (HFMA)
Provided Upon Request